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Guggenbühl
& Partner AG
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Client Services Specialist (2722)
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Industrial Sector:
Financial Industry
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Job Duties:
Our client is a small, internationally acting and agile service provider who customizes solutions to clients in all IT-related fields. Their attractive and modern office is based in the city of Zurich. On their behalf we are looking to find a new team member in the role of a
Client Services Specialist
In this challenging role you will provide hands-on support to users & are responsible for resolving technical and service support requests. This position plays a critical role in the deployment of Desktop/Laptop Computers, Monitors, Printers, and various endpoint devices providing world-class support for the clients.
As the new team member you will work in a dynamic environment that provides services over the phone, e-mail, monitoring system, in-person, etc. You should be highly motivated and a team player with the ability, correct attitude, and agile enough to manage a fast-changing environment. You should be able to promote positive customer relations by making sure that the team as a whole, provide prompt, courteous, and efficient service to various customers.
Ensure effective ongoing support for all systems in use
Take ownership of issues by carrying out problem diagnosis and analysis with the goal of restoring critical services to the business and/or end-user as swift and with minimal downtime as possible
Design and deploy desktop, laptop and other endpoint configurations which support the organization’s objectives and strategic plans
Manage desktop platforms and related peripherals to provide optimal availability and cost-efficiency
Research technologies and test their potential benefit to the organization
Take ownership of cases, ensure escalation procedures are followed until resolution
Timely and accurately update documentation, knowledge base, ticketing system, and/or various IT tools
Diagnose and resolve hardware and software tickets, including but not limited to Windows/Mac, Citrix, iOS and Android Devices
Maintain printers, copiers, devices and all other IT related equipment
Attention to detail with thoroughness and a strong work ethic is required
Strong personal commitment to quality and customer service
Maintain high-level customer service ensuring all users are treated in an effective, courteous, and professional manner at all times
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Job Requirements:
Degree in IT/Computer Science/InfoSec or any IT related Course
ITIL Certification V3 is an advantage
3+ years of IT Desktop/Helpdesk support experience
Client based & Shared services application experience is a plus but not required
Understanding network topology and network infrastructure is an advantage
Experience Microsoft Active Directory and M365 would be advantageous
Previous experience using the ITSM tool is an advantage
Good knowledge of interactions/integration and technical troubleshooting with various desktop/endpoint, printers, etc
Exceptional analytical and problem-solving skills
Strong oral and written communication skills
Proven track record of trustworthiness and high ethical standards
If you are interested to learn more about this unique opportunity and to become part of a dynamic and future oriented company you should not hesitate to submit your application by mail.
For this position we are working together with another recruitment agency in Zurich.
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Starting:
100 %
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Job Region:
Zürich
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Age of Person:
na
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Contact:
Gerold Guggenbühl
Phone: 044 - 211 12 21
E-Mail: guggenbuehl[at]gbnag.ch
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